Terms and Conditions

The following terms and conditions are in place to ensure we maintain a safe and fair online Well Worker HQ website and terms of trade for our customers.

Acceptance of Terms and Conditions

As a user, customer (paid, direct credit or on account) or submitter of the online form on the Well Worker HQ website (www.wellworkerhq.nz), or engage AMS Group to deliver services, you accept these terms and conditions.  Should you choose not to accept these terms and conditions, you are not permitted to use the Well Worker HQ website.

These Terms and Conditions have the following expressions and meanings:

Changes to Terms and Conditions

These terms and conditions may be changed from time to time.  All changes will be effective immediately upon posting changes on the website.  It is the responsibility of all AMS Group customers to be familiar with the latest terms and conditions. Your on-going use of the Well Worker HQ website represents your agreement to these terms and conditions.

Service Guarantees

Well Worker HQ provision of services are covered under the Consumer Guarantees Act. Well Worker HQ provides training services with reasonable care and responsibility and with skill, fit for purpose.

Your rights for service provision and supply of service are covered under legislation. More information can be provided by the Ministry of Consumer Affairs.

Your Information

As a user of the Well Worker HQ website you warrant that you have provided complete, accurate and current personal or business information. Well Worker HQ may phone or mail you to verify these details.  Without limiting any other rights or remedies we may have, you agree not to permit any other person to use your details or customer information for the purchase of services through the Well Worker HQ website. 


All prices shown on the website are subject to change without notice.

All prices published on the Well Worker HQ website are in New Zealand dollars and exclude 15% Goods and Services Tax (GST) where specified.  

Terms and conditions for booking training with Well Worker HQ

Training booked through Well Worker HQ is delivered through AMS Group Ltd and as such is subject to AMS Groups standard booking terms and conditions.

Well Worker HQ Service Cancellation Policy

If you (the Client) wish to postpone or cancel a booking, please give at least 5 working days’ notice prior to the scheduled date.  Where notice is given less than 5 working days prior, expenses already incurred, such as non-refundable travel and accommodation expenses, will be charged to you.  

Postponements or cancellations must be confirmed  in writing to  colleen@wellworkerhq.nz

Payment Terms

Payment terms are strictly pay prior to the course date, except where a commercial account has been approved, payment is then required 20th of the month following the date of the course.

Well Worker HQ has a number of convenient payment options for customers.  

Direct Credit

By registering for a course using the direct credit option, course registration will remain a request only until registration is made.  For popular courses it is recommended that payment is made promptly as paid registrations will be given priority.

On Account

To enable a payment on account, you must have a credit account with Well Worker HQ accepted prior to the registration of a course.  If you register for a course on account, without a verified account number your course registration will remain a request only until full payment is received.  Once full payment is received, the registration will be confirmed.

Account holders will be invoiced prior to the delivery of the course and payment terms and prices are based on prior arrangements with management.

Please contact Well Worker HQ if you wish to apply for a credit account. Please do not be offended if this is not made available to you.

Cheque Fee

A cheque processing fee of $0.50 will need to be added to the total cost of your account if you are paying by business cheque. Personal cheques are not accepted by Well Worker HQ.

Bank Account Details

If you would like to make a payment for a course or courses by direct credit please use the following account details:

Bank: BNZ

Account Name: AMS Group Ltd

Account Number: 02-0328-0107661-000

Please include your booking reference number as the reference for the payment. Thank you.

Emails, Newsletters and Reminders

Well Worker HQ may send you emails relating to products purchased, transactions and other activities on the website, and for promoting and marketing other Well Worker HQ product and services to you including new courses, notifications or specials on offer. Well Worker HQ may also send regular electronic newsletters to customers. Newsletters will contain clear and obvious instructions on how you can unsubscribe from the mailing list.  If you do not wish to receive these electronic emails, please contact us to have your name removed.  Where a course requires a refresher is completed in the future, these will be notified to you directly via mail, email, txt or phone.


Except where we have expressly accepted responsibility to you under these Terms, you will keep us protected against any legal action taken against us and pay us any costs, losses or expenses we incur in connection with your use of our website or any failure by you to comply with these Terms.


We reserve the sole discretion, without notice, to terminate your account and ability to use Well Worker HQ services or use our website services, if we believe that you have breached these Terms and Conditions.  We may also in our sole discretion and without notice to You, stop providing some or all of the product and/or services or the Well Worker HQ website as a whole.  Any termination by Us under this term will not affect any rights or responsibilities which are intended to continue, or come into force after that time.

Intellectual Property Rights

Well Worker HQ (and Well Worker HQ suppliers as the case may be) own all proprietary and intellectual property rights on and in the Well Worker HQ website (including text, content, graphics, logos, images, icons) and the software and architecture forming Well Worker HQ product, services and the website.  You may not without our prior written permission, in any form or by any means copy, reproduce, adapt, display, distribute, publish or create derivative works from any part of the Well Worker HQ Website; or commercialise, copy, or on-sell any information, or items obtained from any part of the Well Worker HQ website.


Every effort is made to ensure that the information contained in this website is accurate to the best of Well Worker HQ's knowledge. Nothing on this website constitutes, or is meant to constitute, advice of any kind.  If you require advice in relation to any legal, financial or medical matter you should consult an appropriate professional.

Well Worker HQ makes no representations or warranties, either expressed or implied, as to the accuracy of the information on this website, or its fitness for any purpose whatsoever. In no event will Well Worker HQ be liable for any direct, indirect, special incidental, or consequential damages arising out of the use of the information held on this website.

General Terms

In the event of a dispute arising in relation to these Terms and Conditions, the New Zealand courts will have non-exclusive jurisdiction over such a dispute. If we do not exercise or enforce any right available to us under these Terms, this does not constitute a waiver by us of those rights. We may transfer this agreement or any benefit or obligation of this agreement to any person without notice to you.  You may not transfer any benefit or obligation to any other person without our written consent.  Each part of these Terms is separately binding.  If for any reason any part cannot be relied on, all other parts remain binding.

Privacy Act 1993

If You are an individual, You have rights under the Privacy Act 1993 to access information held by Us, and to request the correction of such personal information. In respect of such personal information, You:


The material featured on this site is the copyright of Well Worker HQ unless otherwise indicated. It may not be reproduced in any format or medium, for use in commercial, non-commercial or informational purposes, without prior written consent from Well Worker HQ. This is also subject to the material being reproduced accurately and not used in a misleading context. Where any of the copyright items on this site are being republished or copied to others, the source of the material must be identified and the copyright status acknowledged. The permission to reproduce copyright protected material does not extend to any material on this site that is identified as being the copyright of a third party. Authorisation to reproduce such material must be obtained from the copyright holders concerned. For any other proposed use of the material on this site, please contact the Well Worker HQ. Explain how and why you wish to use the materials. Please include your name, organisation, telephone number and email address.

Names, images, and logos

The names, images, and logos identifying Well Worker HQ and any of its subsidiaries and third parties and their information, products, and services, are proprietary marks of AMS Group or third parties. If you have linked to the Well Worker HQ website you may not use the logo in conjunction with the link unless you have received prior permission to do so and you use the logo supplied. No other use of our logos, or any third party logos, accessed via this website, is permitted without prior approval from the relevant copyright owner. Requests for permission to use our logos should be directed to Well Worker HQ. Explain how and why you wish to use our logo. Please include your name, organisation, telephone number, and email address.

Linking to the website

We encourage linking to our website in context and regularly review these.  If you wish to share information on Social Media sites.  We encourage this. However, by linking to this content, it remains subject to the terms and conditions as specified.

External links on the website

We are not responsible for the content or reliability of linked websites and listing should not be taken as endorsement of any kind. We have no control over the availability of linked pages or the organisations that provide links to our website.

Website owner information

WellWorker HQ

A division of AMS Group Limited
71 Te Kowhai Road
New Zealand
P: 0800 

E. media@wellworkerhq.nz